Shipping & Returns

Shipping

We currently only ship to Australia via courier for all products

Standard shipping is $9.95 (AUD). You will be emailed a tracking code once we ship your order.

Delivery to capital cities can take approximately 2 – 7 business days, WA and regional locations can take approximately 5 – 10 business days. Deliveries require a signature unless you specifically request the delivery be left without a signature at your delivery address. We need this in writing.

West Lane Scents is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

We make every effort to ensure that your order arrives in perfect condition. It is normal for the shipping carton to show some wear from its journey to you. However, if damaged has occurred to the product(s) inside, please email us at info@westlanescents.com.au and we will be more than happy to resolve any issues.

West Lane Scents do not currently offer international shipping to countries outside of Australia.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please allow 3 to 7 working days for processing and understand that we cannot refund postage fees unless goods are deemed to be faulty.

You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.

If you wish to return your purchase, please email us at info@westlanescents.com.au and we will provide details on where to send your return.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you whether we will be able to issue you your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Please choose carefully. We do not normally give refunds if you simply change your mind or made a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, or are different to the product purchased on the website

You may cancel your order, provided we have not yet dispatched it. We will refund the cost of your order to the credit card you purchased with. Please contact us as soon as possible and we will do our best to accommodate your request. Please email us at info@westlanescents.com.au.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company or bank, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@westlanescents.com.au

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@westlanescents.com.au

Depending on where you live, the time it takes for your exchanged product to reach you, may vary.